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1. What can I do on the Virgin Megastore Loyalty Program website?

You can check all your transactions online. You can check and view your points, transactions, redemptions, and view your statement of account. You can also view offerings and promotions.

2. What type of communications can I expect from the Virgin Megastore Loyalty Program and from which channel?

At the moment, you will be receiving e-mails from us from time to time on on-going promotions, offers and contests. Please be reminded that Virgin Megastore will never ask for your bank account details online. Contest winners lists will be broadcasted over at our official site and communicated through email and or SMS. For further enquiries on this you can email us at thecard@retail-me.com

3. How to join “The Card”?

Receive “The Card” at the cash counter upon your purchase or through our Customer Service desks.

Activate your account :

Save yourself the hassle and activate your card on spot through the tablets available in our branches.

Short in time? Activate your card through our website www.virginmegastore.com.lb

4. I did not receive my activation email. What do I do?

Please check in your Junk mail or Spam inbox. If you fail to locate this, please email us at thecard@retail-me.com to check on your email address and for further advice.

5. I forgot my password. What do I do?

Click on the ‘Forgot Password’ and you will receive an email with a new password.

6. What kind of password is considered best?

We advise you to compose your password using:

Mixture of lower case letters and upper case letters

Alphanumerical

Minimum length of at least 6

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