Q What is Virgin Loyalty Card?

Virgin Megastore loyalty card entitles you to earn points for every dollar spent at Virgin Megastore.

Earn 1 point for every $1 spent from Books/Music/DVD/Boutique division

Earn 1 point for every $2 spent from Electronics and Multimedia division

Q How can I obtain my Virgin Megastore Loyalty Card?

Virgin Megastore Loyalty Card can be obtained for free at the cashiers in all Virgin megastores stores in Lebanon

Q How can I start using my Virgin Megastore Loyalty Card?

After collecting your card from our stores, log on to: www.virginmegastore.co and click on the "Sign Up":

Enter your Card Number and Pin

Complete your personal details

Change your password


Log on to www.virginmegastore.co , and click on "Sign Up"

Complete your personal details

You will then receive the card by email

Go to the store to collect the physical card

Q How do I accumulate points in my account?

Just present your Card to the cashier before payment upon checkout. Your card will be swiped and the points will be automatically uploaded to your account.

Q What if I forget to present my card before payment?

If the card is not presented before payment, the points will not be reflected in your account.

Q Do I accumulate points for every product I buy from Virgin Megastore?

Program Members do not accumulate points:

On exchange of items

When purchasing with their Gift Card

When purchasing Tickets for Events

When purchasing products from the airport stores

Q Are my points immediately transferred to my account balance after any purchase?

When you purchase with any amount from Virgin Megastore stores your transaction points for the day will only be reflected in your balance 48 hours later.

Q Do points have an expiry date?

Points expire after 1 year from the date of accumulating them

Q How can I redeem my points?

Visit "Redemption plans" and choose your redemption plan from the list of options. Please note that you will not be able to choose a redemption plan unless you have accumulated the points needed. Ex for every 1000 points accumulated, you will get a eGift for USD 25, for every 2000 points accumulated, you will be entitled for an eGift worth USD 50 ect...

Once a redemption plan is chosen, click on "Redeem".

Your eGift number will appear below on the same page. Click on email eGift.

Show the eGift barcode to the cashier upon purchase.

Q How Can I obtain my Gift Card?

Visit www.virginmegastore.com.lb and click on redeem points. You will receive the Gift voucher as a barcode by email. Either print the email or use your Smartphone to show the barcode to the cashier upon payment. The voucher is valid for 6 months

Q What if I want to return a product?

No refund policy will be applied to the products bought and registered on Virgin Loyalty Card. Only exchange policy will apply & no points will be accumulated on exchanged products

Q I forgot My Password

Click on "Forgot Password" and you will receive an email to reset a new password.

Q I lost/damaged My Card

Visit our store and collect a new Virgin Loyalty Card.

Q How can I issue a second card with the same account details?

This option is not available.

Q Can I deactivate my account?

Call us on 01999666

Q Can I merge my account with another account?

Each person should have a separate independent Loyalty account with unique information.

Q How can I Update/Change my info?

Log on to www.virginmegastore.co

Enter your card number & password

click on "View Profile" then click edit

Q I am facing difficulty connecting to Virgin Loyalty website/ a specific page on the website?

Kindly email us on thecard@retail-me.com specifying the exact problem and we will revert back to your query immediately.

Q How can I contact you?

  • Email: thecard@retail-me.com
  • Phone: 01999666

Q I am not a Lebanese resident, but I travel frequently to Lebanon. Can I become a member?

Yes. You can become a member, however you would be receiving communication only via e-mails, so please ensure you provide your email address

Q Can my organization become a member of the program?

No. The Loyalty Program’s membership is restricted to individuals only and organizations cannot be enrolled as members.

Q Can I sign up for two Loyalty Cards under one account/name?

No, each member is entitled to only one Loyalty Card.

Q Is there a membership fee?

No. Membership is free for life.

Q How can I earn loyalty points?

You can collect loyalty points only at any of the Virgin Megastores in Lebanon excluding the airport store with any purchase by using either cash or credit cards.

Q Can my loyalty points be converted to cash?

No. Your points cannot be converted to cash.

Q How can I check my loyalty points balance?

You can check loyalty your points balance through the following:

At the cash counter at any of the Virgin Megastores in Lebanon ( Except the Airport branch)

Through the Website: www.virginmegastore.com.lb when you visit “My Account”

Q Can I view my transaction online?

Yes. You will need to log in to your account and view the transactions under E-Statement.

Q Can I still collect points without my loyalty Card?

Yes, you can collect the points by presenting your card barcode sent to your email at the time your registered or by mentioning your mobile number

Q What if my transaction is blocked during purchase, and/or redemption?

Please contact us via email thecard@retail-me.com or ask any of our staff for assistance.

* Terms and condition apply.

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🎉 Competition Time! And this time it’s BIG! 🎉 Who would like to win 2 tickets to see the @hollywoodpopupcomedyclub on April 27,28, or 29? All you have to do is leave a funny caption for this picture of Jamie Kennedy (who will be one of the acts at the show) and tag your friends! There will be 5 winners in total so get creative and may the funniest win! 😂🤣🎬 . . . Here is our caption entry: “When you remember that tomorrow is Monday”
🎉 Competition Time! 🎉 Vox cinemas will be turning 5 next week and what better way to celebrate this than to giveaway 10 pairs of tickets to 10 lucky winners for the most anticipated movie of all time! All you have to do is answer the following question and tag your movie buddy to be in the draw to watch Avengers: Infinity War on April 24th. Goodluck! 🎬🎞📽 #VoxTurns5 #VirginMegastore . . . According to Marvel Studios, around how many main characters are there in Avengers: Infinity War?
Introducing the high suction, self-charging Eufy RoboVac 11! With drop-sensing technology and a high-performance filter for pet fur, you’d never have to worry about cleaning again! Get it now at Virgin Megastore! 😄 🏠 #Anker #Eufy #Robovac11
#MotivationalMondays with @richardbranson #Repost ・・・ If I’m feeling frustrated or exhausted, one of the best things I’ve learned to do is rest, rather than give up
Coming all the way from the U.S.A. To Beirut, the @hollywoodpopupcomedyclub is a comedy show you wouldn’t want to miss! 😂 Join the huge names from Hollywood, Jeremy Piven, Harland Williams, Jamie Kennedy, Skylar Stone, Jade Catta-Preta, and Justin Rupple for 3 nights of non-stop laughs from April 27- April 29 at the St. Georges Yacht Club. ⚠️Attention to all Virgin Megastore loyalty cardholders! Purchase your tickets from Virgin Megastore in order to receive an automatic 15% discount. Also, purchase 10 tickets and receive 2 free VIP tickets to the Cocktails with Comedians event!⚠️ 🇺🇸🇱🇧🎬 #Comedy #StandUp #Hollywood #VirginMegastore
Meet us tomorrow at ABC Verdun from 6-8PM for the book signing with Ghada Haddad. Her new book, “My First Book of Good Habits,” is a guaranteed hit for the young ones. See you there! 📚👶🏽#GhadaHaddad #VMBookSignings
🎉🎉 CONGRATULATIONS TO @alexoutoftheoffice for being super creative with his Easter Eggs and giving true meaning to #CREATEASTER 🎉🎉 You have won a Bose Sounddock XT 2 speaker! Thank you to all the participants, we really enjoyed all the creativity! Check out his awesome entry🐣 Stay tuned for many more competitions coming up very soon! #Repost #VMWinner #CREATEASTER ・・・ Egg-stra special Easter with @virginmegastorelb !!❤🥚🐰 • (🔊SOUND ON) #createaster #eastereggs #easter #emoji #eggs
#MotivationalMondays with @richardbranson #Repost ・・・ Keep it simple!
Happy Easter from Virgin Megastore! 🐣 We encourage you all to get inspired and don’t forget to show us your creative eggs! 😄#HappyEaster #CREATEASTER
Capture your most exciting adventures with the GoPro Fusion camera! Voice command functions allow for hands-free filming for selfie-style video, while access to the GoPro app lets you preview footage and stitch video all from your smartphone. Featuring VR recording capabilities and next-level video stabilization, the GoPro Fusion camera delivers immersive video quality and virtual reality compatibility. 🏂🏊🏽‍♂️🧗🏽‍♀️🚴🏽‍♂️🏄🏽‍♂️ 📷 #GoPro #Fusion #VirginMegastore
The Gentlemen’s Hardware series puts a significant style and edge on all your everyday essentials. It’s the ultimate gear you didn’t know you needed!🤵🏽🍕🥃🏕 #GentlemensHardware #Edgy #VirginMegastore
#MotivationalMondays with @richardbranson #Repost
Happy Easter from Virgin Megastore! 🐣 We encourage you all to get inspired and don’t forget to show us your creative eggs! 😄#HappyEaster #CREATEASTER
Watch your favorites anytime anywhere with the LG PH550G Projector! Where’s the strangest place you have rooted for your team? 📽⚽️ #LG #GameNight #VirginMegastore
It’s Easter time and do we have a FUN competition for you! 🎉 We want you to get inspired by what you like and recreate it with your Easter Eggs! (Bonus points if it’s anything related to Virgin Megastore) Post your creative eggs on your profiles and tag #CREATEASTER @virginmegastorelb for your eggs to be reposted on our page and a chance to win the Bose Sounddock speaker! Get creative! 🐰🐣 #CREATEASTER #VMEaster #EasterEggs #HappyEaster *You have until April 9 to submit your creations*
Calling all gamers! The Spring Offer is here! 🎉 Get amazing deals on your favorite titles from now until April 7. Stop by any Virgin Megastore and check them out! 🎮👾 #VMGamers #VideoGames
🎉🎉 CONGRATULATIONS TO @taliatabbah for showing true #VMHappiness 🎉🎉 You have won two pairs of Happy Plugs earphones! Thank you to all the participants, we really enjoyed all the positive energy 😄 Stay tuned for many more competitions coming up very soon! #Repost #VMWinner #HappyPlugs ・・・ Crazy fam, crazy times, and a happiness that drives us crazy!! 😮 #vmhappiness @virginmegastorelb
The beautiful item we’ve all been waiting for is now at Virgin Megastore! The Apple HomePod is a powerful speaker that sounds amazing and adapts to wherever it’s playing. It’s also an intelligent home assistant, capable of handling everyday tasks — and controlling your smart home. HomePod takes the listening experience to a whole new level. And that’s just the beginning. 📱🏡 #Apple #HomePod #VirginMegastore
#MotivationalMondays with @richardbranson ・・・ Don't let self-doubt stop you from doing everything you want
Meet us today for Earth Hour at Beirut Waterfront starting at 12PM and connect to our Free WiFi during the event! @earthhourleb 🌍#Connect2Earth