FAQ

WHAT IS VIRGIN LOYALTY CARD?
VIRGIN MEGASTORE LOYALTY CARD ENTITLES YOU TO EARN POINTS FOR EVERY DOLLAR SPENT AT VIRGIN MEGASTORE.
EARN 1 POINT FOR EVERY $1 SPENT FROM BOOKS/MUSIC/DVD/BOUTIQUE DIVISION
EARN 1 POINT FOR EVERY $2 SPENT FROM ELECTRONICS AND MULTIMEDIA DIVISION

HOW CAN I OBTAIN MY VIRGIN MEGASTORE LOYALTY CARD?
VIRGIN MEGASTORE LOYALTY CARD CAN BE OBTAINED FOR FREE AT THE CASHIERS IN ALL VIRGIN MEGASTORES STORES IN LEBANON

HOW CAN I START USING MY VIRGIN MEGASTORE LOYALTY CARD?
AFTER COLLECTING YOUR CARD FROM OUR STORES, LOG ON TO: WWW.VIRGINMEGASTORE.CO AND CLICK ON THE "SIGN UP" :
ENTER YOUR CARD NUMBER AND PIN
COMPLETE YOUR PERSONAL DETAILS
CHANGE YOUR PASSWORD
OR
LOG ON TO WWW.VIRGINMEGASTORE.CO , AND CLICK ON "SIGN UP"
COMPLETE YOUR PERSONAL DETAILS
YOU WILL THEN RECEIVE THE CARD BY EMAIL
GO TO THE STORE TO COLLECT THE PHYSICAL CARD

HOW DO I ACCUMULATE POINTS IN MY ACCOUNT?
JUST PRESENT YOUR CARD TO THE CASHIER BEFORE PAYMENT UPON CHECKOUT. YOUR CARD WILL BE SWIPED AND THE POINTS WILL BE AUTOMATICALLY UPLOADED TO YOUR ACCOUNT.

WHAT IF I FORGET TO PRESENT MY CARD BEFORE PAYMENT?
IF THE CARD IS NOT PRESENTED BEFORE PAYMENT, THE POINTS WILL NOT BE REFLECTED IN YOUR ACCOUNT.

DO I ACCUMULATE POINTS FOR EVERY PRODUCT I BUY FROM VIRGIN MEGASTORE?
PROGRAM MEMBERS DO NOT ACCUMULATE POINTS :
ON EXCHANGE OF ITEMS
WHEN PURCHASING WITH THEIR GIFT CARD
WHEN PURCHASING TICKETS FOR EVENTS

WHEN PURCHASING PRODUCTS FROM THE AIRPORT STORES
ARE MY POINTS IMMEDIATELY TRANSFERRED TO MY ACCOUNT BALANCE AFTER ANY PURCHASE?
WHEN YOU PURCHASE WITH ANY AMOUNT FROM VIRGIN MEGASTORE STORES YOUR TRANSACTION POINTS FOR THE DAY WILL ONLY BE REFLECTED IN YOUR BALANCE 48 HOURS LATER.

DO POINTS HAVE AN EXPIRY DATE?
POINTS EXPIRE AFTER 1 YEAR FROM THE DATE OF ACCUMULATING THEM

HOW CAN I REDEEM MY POINTS?
VISIT "REDEMPTION PLANS" AND CHOOSE YOUR REDEMPTION PLAN FROM THE LIST OF OPTIONS. PLEASE NOTE THAT YOU WILL NOT BE ABLE TO CHOOSE A REDEMPTION PLAN UNLESS YOU HAVE ACCUMULATED THE POINTS NEEDED.
EX FOR EVERY 1000 POINTS ACCUMULATED, YOU WILL GET A EGIFT FOR USD 25, FOR EVERY 2000 POINTS ACCUMULATED, YOU WILL BE ENTITLED FOR AN EGIFT WORTH USD 50 ECT...
ONCE A REDEMPTION PLAN IS CHOSEN, CLICK ON "REDEEM".
YOUR EGIFT NUMBER WILL APPEAR BELOW ON THE SAME PAGE. CLICK ON EMAIL EGIFT.
SHOW THE EGIFT BARCODE TO THE CASHIER UPON PURCHASE.

HOW CAN I OBTAIN MY GIFT CARD?
VISIT WWW.VIRGINMEGASTORE.COM.LB AND CLICK ON REDEEM POINTS. YOU WILL RECEIVE THE GIFT VOUCHER AS A BARCODE BY EMAIL. EITHER PRINT THE EMAIL OR USE YOUR SMARTPHONE TO SHOW THE BARCODE TO THE CASHIER UPON PAYMENT. THE VOUCHER IS VALID FOR 6 MONTHS

WHAT IF I WANT TO RETURN A PRODUCT?
NO REFUND POLICY WILL BE APPLIED TO THE PRODUCTS BOUGHT AND REGISTERED ON VIRGIN LOYALTY CARD.
ONLY EXCHANGE POLICY WILL APPLY & NO POINTS WILL BE ACCUMULATED ON EXCHANGED PRODUCTS

FORGOT MY PASSWORD
CLICK ON "FORGOT PASSWORD" AND YOU WILL RECEIVE AN EMAIL TO RESET A NEW PASSWORD.

LOST/DAMAGED MY CARD
VISIT OUR STORE AND COLLECT A NEW VIRGIN LOYALTY CARD.

HOW CAN I ISSUE A SECOND CARD WITH THE SAME ACCOUNT DETAILS?
THIS OPTION IS NOT AVAILABLE.

CAN I DEACTIVATE MY ACCOUNT?
CALL US ON 01999666

CAN I MERGE MY ACCOUNT WITH ANOTHER ACCOUNT?
EACH PERSON SHOULD HAVE A SEPARATE INDEPENDENT LOYALTY ACCOUNT WITH UNIQUE INFORMATION.

HOW CAN I UPDATE/CHANGE MY INFO?
LOG ON TO WWW.VIRGINMEGASTORE.CO
ENTER YOUR CARD NUMBER & PASSWORD
CLICK ON "VIEW PROFILE" THEN CLICK EDIT

I AM FACING DIFFICULTY CONNECTING TO VIRGIN LOYALTY WEBSITE/ A SPECIFIC PAGE ON THE WEBSITE?
KINDLY EMAIL US ON THECARD@RETAIL-ME.COM SPECIFYING THE EXACT PROBLEM AND WE WILL REVERT BACK TO YOUR QUERY IMMEDIATELY.

HOW CAN I CONTACT YOU?
EMAIL: THECARD@RETAIL-ME.COM
PHONE: 01999666

I AM NOT A LEBANESE RESIDENT, BUT I TRAVEL FREQUENTLY TO LEBANON. CAN I BECOME A MEMBER?
YES. YOU CAN BECOME A MEMBER, HOWEVER YOU WOULD BE RECEIVING COMMUNICATION ONLY VIA E-MAILS, SO PLEASE ENSURE YOU PROVIDE YOUR EMAIL ADDRESS

CAN MY ORGANIZATION BECOME A MEMBER OF THE PROGRAM?
NO. THE LOYALTY PROGRAM’S MEMBERSHIP IS RESTRICTED TO INDIVIDUALS ONLY AND ORGANIZATIONS CANNOT BE ENROLLED AS MEMBERS.

CAN I SIGN UP FOR TWO LOYALTY CARDS UNDER ONE ACCOUNT/NAME?
NO, EACH MEMBER IS ENTITLED TO ONLY ONE LOYALTY CARD.

IS THERE A MEMBERSHIP FEE?
NO. MEMBERSHIP IS FREE FOR LIFE.

HOW CAN I EARN LOYALTY POINTS?
YOU CAN COLLECT LOYALTY POINTS ONLY AT ANY OF THE VIRGIN MEGASTORES IN LEBANON EXCLUDING THE AIRPORT STORE WITH ANY PURCHASE BY USING EITHER CASH OR CREDIT CARDS.

CAN MY LOYALTY POINTS BE CONVERTED TO CASH?
NO. YOUR POINTS CANNOT BE CONVERTED TO CASH.

HOW CAN I CHECK MY LOYALTY POINTS BALANCE?
YOU CAN CHECK LOYALTY YOUR POINTS BALANCE THROUGH THE FOLLOWING :
AT THE CASH COUNTER AT ANY OF THE VIRGIN MEGASTORES IN LEBANON ( EXCEPT THE AIRPORT BRANCH)
THROUGH THE WEBSITE: WWW.VIRGINMEGASTORE.COM.LB WHEN YOU VISIT "MY ACCOUNT"

CAN I VIEW MY TRANSACTION ONLINE?
YES. YOU WILL NEED TO LOG IN TO YOUR ACCOUNT AND VIEW THE TRANSACTIONS UNDER E-STATEMENT.

CAN I STILL COLLECT POINTS WITHOUT MY LOYALTY CARD?
YES, YOU CAN COLLECT THE POINTS BY PRESENTING YOUR CARD BARCODE SENT TO YOUR EMAIL AT THE TIME YOUR REGISTERED OR BY MENTIONING YOUR MOBILE NUMBER

WHAT IF MY TRANSACTION IS BLOCKED DURING PURCHASE, AND/OR REDEMPTION?
PLEASE CONTACT US VIA EMAIL THECARD@RETAIL-ME.COM OR ASK ANY OF OUR STAFF FOR ASSISTANCE.

* TERMS AND CONDITION APPLY.