Q What is Virgin Loyalty Card?

Virgin Megastore loyalty card entitles you to earn points for every dollar spent at Virgin Megastore.

Earn 1 point for every $1 spent from Books/Music/DVD/Boutique division

Earn 1 point for every $2 spent from Electronics and Multimedia division

Q How can I obtain my Virgin Megastore Loyalty Card?

Virgin Megastore Loyalty Card can be obtained for free at the cashiers in all Virgin megastores stores in Lebanon

Q How can I start using my Virgin Megastore Loyalty Card?

After collecting your card from our stores, log on to: www.virginmegastore.co and click on the "Sign Up":

Enter your Card Number and Pin

Complete your personal details

Change your password


Log on to www.virginmegastore.co , and click on "Sign Up"

Complete your personal details

You will then receive the card by email

Go to the store to collect the physical card

Q How do I accumulate points in my account?

Just present your Card to the cashier before payment upon checkout. Your card will be swiped and the points will be automatically uploaded to your account.

Q What if I forget to present my card before payment?

If the card is not presented before payment, the points will not be reflected in your account.

Q Do I accumulate points for every product I buy from Virgin Megastore?

Program Members do not accumulate points:

On exchange of items

When purchasing with their Gift Card

When purchasing Tickets for Events

When purchasing products from the airport stores

Q Are my points immediately transferred to my account balance after any purchase?

When you purchase with any amount from Virgin Megastore stores your transaction points for the day will only be reflected in your balance 48 hours later.

Q Do points have an expiry date?

Points expire after 1 year from the date of accumulating them

Q How can I redeem my points?

Visit "Redemption plans" and choose your redemption plan from the list of options. Please note that you will not be able to choose a redemption plan unless you have accumulated the points needed. Ex for every 1000 points accumulated, you will get a eGift for USD 25, for every 2000 points accumulated, you will be entitled for an eGift worth USD 50 ect...

Once a redemption plan is chosen, click on "Redeem".

Your eGift number will appear below on the same page. Click on email eGift.

Show the eGift barcode to the cashier upon purchase.

Q How Can I obtain my Gift Card?

Visit www.virginmegastore.com.lb and click on redeem points. You will receive the Gift voucher as a barcode by email. Either print the email or use your Smartphone to show the barcode to the cashier upon payment. The voucher is valid for 6 months

Q What if I want to return a product?

No refund policy will be applied to the products bought and registered on Virgin Loyalty Card. Only exchange policy will apply & no points will be accumulated on exchanged products

Q I forgot My Password

Click on "Forgot Password" and you will receive an email to reset a new password.

Q I lost/damaged My Card

Visit our store and collect a new Virgin Loyalty Card.

Q How can I issue a second card with the same account details?

This option is not available.

Q Can I deactivate my account?

Call us on 01999666

Q Can I merge my account with another account?

Each person should have a separate independent Loyalty account with unique information.

Q How can I Update/Change my info?

Log on to www.virginmegastore.co

Enter your card number & password

click on "View Profile" then click edit

Q I am facing difficulty connecting to Virgin Loyalty website/ a specific page on the website?

Kindly email us on thecard@retail-me.com specifying the exact problem and we will revert back to your query immediately.

Q How can I contact you?

  • Email: thecard@retail-me.com
  • Phone: 01999666

Q I am not a Lebanese resident, but I travel frequently to Lebanon. Can I become a member?

Yes. You can become a member, however you would be receiving communication only via e-mails, so please ensure you provide your email address

Q Can my organization become a member of the program?

No. The Loyalty Program’s membership is restricted to individuals only and organizations cannot be enrolled as members.

Q Can I sign up for two Loyalty Cards under one account/name?

No, each member is entitled to only one Loyalty Card.

Q Is there a membership fee?

No. Membership is free for life.

Q How can I earn loyalty points?

You can collect loyalty points only at any of the Virgin Megastores in Lebanon excluding the airport store with any purchase by using either cash or credit cards.

Q Can my loyalty points be converted to cash?

No. Your points cannot be converted to cash.

Q How can I check my loyalty points balance?

You can check loyalty your points balance through the following:

At the cash counter at any of the Virgin Megastores in Lebanon ( Except the Airport branch)

Through the Website: www.virginmegastore.com.lb when you visit “My Account”

Q Can I view my transaction online?

Yes. You will need to log in to your account and view the transactions under E-Statement.

Q Can I still collect points without my loyalty Card?

Yes, you can collect the points by presenting your card barcode sent to your email at the time your registered or by mentioning your mobile number

Q What if my transaction is blocked during purchase, and/or redemption?

Please contact us via email thecard@retail-me.com or ask any of our staff for assistance.

* Terms and condition apply.

Instagram Follow
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It’s Innovation Day! Did you know that 65% of today’s students will have careers that don’t exist yet? 💡 #littleBits #InnovationDay #VirginMegastore
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From the #1 New York Times bestselling author Jojo Moyes, a new book featuring her iconic heroine of Me Before You and After You, Louisa Clark. Funny, romantic, and poignant, Still Me follows Lou as she navigates how to stay true to herself, while pushing to live boldly in her brave new world. . . . Who’s a fan of the series and what do you think of the new addition?! 📚😍 #JojoMoyes #StillMe #VMReads
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From the latest technology you both have to have to the inside jokes that always make you laugh. Today is about celebrating two people that are genuinely a perfect match inside out. Happy Valentine’s Day from Virgin Megastore! 💑💞🍫🌹#MatchYourLove #VMValentines
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“Fire and Fury” has landed at Virgin Megastore! With extraordinary access to the West Wing, Michael Wolff reveals what happened behind-the-scenes in the first nine months of the most controversial presidency of our time in Fire and Fury: Inside the Trump White House. 📚 #FireandFury #MichaelWolff #VMReads
#MotivationalMondays with @richardbranson #Repost ・・・ Say yes!
We have partnered with @twist.lb this Valentine’s Day to bring you exclusive rose boxes that will compliment any gift from Virgin Megastore! Put a twist on your Valentine’s gift and make that special someone extra happy. 💝🌹 #MatchYourLove #VMValentines
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It’s competition time! 🎉 We’re feeling the Valentine’s Day spirit at Virgin Megastore! This means we’re giving away a UE MEGABOOM to one lucky winner! All you have to do is: . 1- Like this picture, tag a friend, and comment “#MatchYourLove.” 2- Find the other posts for Valentine’s Day on our page, like the posts, tag a friend, and comment “🔨” on the Chocolate Smash Heart video, “🌹” on the Rose Boxes post, and “💞” on the #MatchYourLove couples video. 3- Let your friends tag you back with the same comments to #MatchYourLove and triple your chances in winning! 4- Make sure you are all following @virginmegastorelb! . The winner will be announced on Tuesday, February 13th. Goodluck and Happy Valentine’s Day! ❤️ #MatchYourLove #VMValentines
The concept of #MatchYourLove is not just about matching accessories and gadgets. It’s about two people that are genuinely a perfect match inside out. Happy Valentines Day from Virgin Megastore! 💑💞🍫🌹 #VMValentines #HappyValentinesDay #VirginMegastore
Love is hard to find, but keys aren’t with the special Valentine’s Edition Chipolo! #MatchYourLove and buy 2 to get 15% off both! #Chipolo #VMValentines #HappyValentinesDay
The only broken heart that will bring tears of joy this Valentines Day!💔 Purchase your gift from Virgin Megastore and get it wrapped in a complimentary Chocolate Smash Heart. The video says it all! Limited quantities available so no last minute shopping! *Terms and conditions apply* 🍫💝@betterfromscratch #ChocolateSmashHeart #MatchYourLove #ValentinesDay #VMValentines #VirginMegastore #BetterFromScratch