Terms & Conditions


Virgin Loyalty Program referred to herebelow as the (Program) is a service that enables subscribers to earn points whenever they purchase at Virgin Megastores and then trade these points for gift vouchers.

Gift Vouchers referred to herebelow, are the vouchers earned by customers in return to collecting points and this voucher can be used to for a later discount.

Loyalty Card referred to herebelow as the (Card), means the card that the subscriber to this program earns and that must be represented at each purchase

General Conditions

This Program is and remains the property of Virgin Megastores KSA.

Virgin Megastore KSA reserves the right to amend the conditions of the Program benefits at any time, as well as to withdraw the Card, without prior notice.

If any clause of these terms and conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses. These terms and conditions sets forth the entire understanding and agreement between you and Virgin Megastores KSA with respect to the subject matter hereof.
- No person who is not a party to these terms shall have any right to enforce any term hereof.

Points Usage

To earn points for a transaction, your Card must be presented at the cash counter before payment.

For every 1 SAR spent in a single transaction in any Virgin Megastore KSA store, 1 point is awarded to the customer’s account.

For decimal transactions, points will be rounded down to the lower value i.e. 1.99 SAR of purchases give you 1 point in your account.

Every 2000 points accumulated in your account are equivalent to a 25 SAR Gift Card, which you can redeem upon request.

Points redeemed for gift vouchers will be governed by the terms and conditions listed on the back of the issued voucher.

Program members will earn points upon the purchase of Gift Vouchers.

Program members will not earn points on their redeemed loyalty Gift Vouchers.

The rewards available for redemption of points may change at any time.

Special promotions will be offered to cardholders from time to time with their own specific terms and conditions.

Loss or Damage

If your Card is lost or damaged, a replacement card can be obtained at any Virgin store.

Virgin Megastores KSA does not accept any responsibility of any kind towards the card holder if the card is lost, mutilated, stolen or utilized by a person other than the original cardholder.

The cardholder must therefore promptly inform Virgin Megastore KSA of any Loss, Mutilation when it occurs to enable Virgin to deactivate the stolen card. Virgin Megastores KSA is not responsible for any use of such points when the card is stolen, and before being informed by the legitimate owner of the cardholder. In any event, Virgin Megastores KSA shall not be held liable for any moral or material loss you may incur, directly or indirectly, due to any disclose of your username or password


You agree to indemnify Virgin Megastores KSA and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, losses, damages, costs and expenses, howsoever suffered or incurred due to or arising out of your breach of these terms and conditions, or your violation of any law or the rights of a third party.

Intellectual Property Rights

Your acceptance of the terms & conditions set forth herein means your acceptance and adherence that all the following are Virgin Megastore KSA’s property, and no individual is entitled to use any of them in any form what so ever.


Virgin Megastore KSA reserves the right to terminate the registered member’s right to benefit from the services provided through the site, and this program without reason or warning, which could lead to the cancelation of all information associated with the registered member’s account. In case of your desire to terminate your account please contact us, noting that all site utilization/use terms and conditions shall continue by their nature, even after account’s termination, including, for example, but not limited to, the provisions related to intellectual property

The termination of this program does not grant the cardholder any right in any unused points.

Governing Law

These terms and conditions are governed by, and construed in accordance with, the law of the Kingdom of Saudi Arabia, and is subject to the jurisdiction of the Saudi courts. This clause will survive any expiry or cancellation of these terms and conditions for any reason whatsoever. The Saudi courts shall have the exclusive jurisdiction to resolve any dispute arising between the parties.